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Frequently Asked Questions
What forms of payment does Dorel Showroom accept?
Dorel Showroom accepts Visa, Mastercard and American Express. The name must match the name of your business or DBA and you must be an authorized user of the card to submit payment.
How do I know if my business or organization is tax exempt?
Your finance team or accounting partner should be able to answer this question. If you are tax exempt then you'll be required to provide either tax exemptions certificates for each state where you declare the exemption or a multi-jurisdictional exemption certificate.
Do you offer a product warranty?
We offer warranties on our products which vary based on a variety of factors. If you have questions about the warranty for a specific item please contact questions@dorelshowroom.com. For more information on Ameriwood Home's warranty click here. For Cosco Products click here. For DHP Furniture click here.
What product categories do you have available?
All rooms of the house are covered at Dorel Showroom. Bedroom, Living Room, Bathroom, Dining Room, Nursery and Youth Rooms, Garage and Storage.
What if I can’t find a product that I need?
If you are looking for something specific, you can reach out to our Sales team and see if we have the product available at hello@dorelshowroom.com.
Can I have my product directly shipped to my customer’s house?
We are currently not offering direct drop shipping of items in quantity of 1. A pallet quantity is the minimum that must be purchased.
How long does it take to receive products?
7- 14 business days. If there is a delay with the shipment we will contact you.
Do you offer replacement parts?
For most items we do have replacement parts available. Contact our customer service team at help@dorelshowroom.com to submit a replacement parts request.
How is shipping cost calculated?
Freight is calculated using a calculator which leverages Dorel's competitive shipping rates by comparing and offering you the best rate based on warehouse and destination location.
How long does it take to receive replacement parts?
7- 14 business days
Do you offer fabric swatches?
No, not at this time.
Where can I get assembly instructions for my furniture?
You can find the assembly manual on the product’s page at dorelshowroom.com and download the pdf.
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